Terms and Conditions of Use

What are the shipping times and costs?

Shipping times :

Standard delivery, within 10-15 working days: free of charge

Express delivery, Free shipping

We take place at office hours from Monday to Friday, excluding public holidays. Using the tracking number that you will be sent at the time of dispatch, you can check the expected delivery date and any updates on the status of your shipment.

 

Which methods of payment do you accept?

On Delsey we accept all the most popular payment methods and guarantee total transaction security:

 

Credit cards: Visa, MasterCard, American Express, JCB, Diners Card, Cart Bleue, Discover, Maestro and Visa Electron, rechargeable credit cards.

The credit card payment amount is debited from your card at the time of shipment.

 

How can I make a return?

We hope you like all the products, but if you wish you can make a return within 14 days, with a very simple procedure:

1. Enter in the return/exchange request form the email address with which you purchased and the order number and follow the return procedure

2. Make sure the products are in the same condition as you received them and place them in their original box or an equally sturdy one

3. Print the prepaid label attached to the email you received at the end of the return procedure and stick it on the box. Take care to completely cover the previous label.

4.Contact the UPS courier directly on 420800181111 or leave the parcel at the UPS Point that is most convenient for you.

When the product arrives at the warehouse and is checked by our operators, the full amount will be credited back to the payment method you used to make the purchase.

 

Returned items must meet the following conditions in order for a refund to be made:

All items must be returned in their original condition, with undamaged tags attached. Worn, used, altered or damaged merchandise will not be accepted.

Shoe soles must be intact and undamaged, please try the product on a soft, clean surface.

Custom made items are considered final and therefore cannot be returned.

Can I make an exchange?

Please note that at the moment, Delsey cannot process direct exchanges. If a different size or product is needed, please return the original order and place a new order. All returns must be made within 14 days of receipt.

 

What are the terms of return/exchange?

On all our articles there is the possibility of free return or exchange, subject to the following conditions:

The return must be requested within 14 days after delivery of the order;

Items to be returned must be handed over to the courier within 14 days of notification of the exchange request to Customer Service;

The return can only be sent from the country of delivery;

You may only return items purchased on Delsey online. We cannot accept items purchased at boutiques.

In the case of withdrawal from a multiple order, the delivery costs for the same will not be refunded unless you withdraw from the entire order.

Exchange is only possible for a different size

It is not possible to return or exchange a custom-made product

You must send the items back within 14 days from when you made the online return/exchange request.

If you want to return a gift, you will have to contact the person who invited you or, if you prefer, you can contact Customer Service.

 

What are the refund times/methods?

Refunds are made after having verified the integrity of the returned items once they have arrived in the warehouse. This verification may take approximately 3 to 4 working days after delivery.

Following the verification and acceptance of the return, we will issue the refund as soon as possible, directly to the payment method used for the purchase, and in the same currency.

You will see the credit to your account within approximately one week after our refund request, depending on the time required by banking procedures.